Before opening an account with Casino Jefe you will need to agree with the rules. Please familiarise yourself with our Terms & Conditions to make your casino experience a fun and smooth ride.

Latest Changes

v3 18.07.2023

  • Withdrawals and Payouts
  • Errors, Cancelations and Fraudulent use
  • Inactive account closure
  • Illegal activities

Terms and Conditions

Company Websites (the "Website");;;;;;;



These Terms govern the use by you, the end user (the “User” or "you"), whether as a visitor or as a holder of a registered account (“Account”), of the service provided by Esports Entertainment Malta Limited (the “Operator” or “the Company”) and available at the Website howsoever accessed, including but not limited to via desktop, mobile or tablet, and constitute a legally binding agreement between the two parties.  


The Website is operated by Esports Entertainment Malta Limited. The Operator is licensed in Malta and regulated by the Malta Gaming Authority (the “MGA” or “Authority”), pursuant to the licence number MGA/B2C/522/2018, issued on 30 April 2020 for Type 1 casino games and Type 2 fixed odds sports betting games.

The Operator has its registered office at the Block 6 Level 2, Triq Paceville, St Julians, STJ 3109, Malta.

All bets or wagers (“Bet”) placed on the Website by Users are subject to the jurisdiction of Malta.

The Operator is providing games of the following game providers holding the licenses, issued and regulated by the Malta Gaming Authority (

     Play’n Go Malta Limited - MGA/B2B/225/2012;
     Net Ent Malta Limited - MGA/B2B/109/2004;
     Yggdrasil Gaming Ltd - MGA/B2B/230/2012;
     Pragmaticplay Limited - MGA/B2B/317/2016;
     Lotto Warehouse Limited - MGA/B2B/351/2016;
     Microgaming Europe Limited - MGA/B2B/139/2007;
     Thunderkick Malta Limited - MGA/B2B/248/2013;
     Red Tiger Gaming Limited - MGA/CRP/480/2018;
     Synot Games Limited - MGA/CRP/598/2018;
     Booming Games Limited - MGA/B2B/459/2018;
     Oryx Gaming Limited - MGA/B2B/298/2015;
     Evolution Gaming Malta Limited – MGA/B2B/187/2010;
     Playtech P.L.C. - MGA/CRP/137/2007;
     Elk Studios Malta Limited - MGA/B2B/605/2018;
     Bee-Fee Limited - MGA/B2B/614/2018;
     Nolimit City Limited - MGA/B2B/299/2015;

    1. These Terms and Conditions of Service, the terms of any policy incorporated herein, and the Rules are collectively referred to as the “Terms”. These Terms govern the use of the Website by Users. Throughout this agreement, terms such as “our”, “we”, “us” shall refer to the Operator, while the terms “you”, “yours” and “your” will refer to the User.
    2. By registering for an account with us, participating in the games, downloading any software application from us (as further described in Section 2.2 below) or using the Website in any way, you are indicating that you understand and accept these Terms, and are authorised and able to accept these Terms.
    3. You may not access or use the Website if you do not accept the Terms. You may not modify these Terms. If you do not agree to these Terms please leave the Website immediately. Declining to accept these Terms means you will be unable to place any Bets or participate in any games or use your Account.

    1. Acceptance of these Terms entails your deemed acceptance of the following, as they may apply to you, as may be updated from time to time in our sole discretion; which by reference are incorporated within these Terms: • Casino Game Rules (accessible from within each game) • Bonus Terms and Conditions • Privacy Policy
    2. These Terms also apply to: (a) the content, materials, information, results, scores, statistics, fixtures, documents, graphics and images made available on or from the Website ("Content"); (b) any content, materials, information or documents that you may upload (including any comments that you send or post to any message boards or user blogs) on the Website ("Postings"); and (c) any software that you may need to download and/or use in order to place a Bet or play casino games, including mobile applications, together with the content included, any associated documentation, and any application program interfaces, license keys, and patches, updates, upgrades, improvements, enhancements, fixes and revised versions of any of the foregoing ("Software"). Sometimes you will download the Software directly from us, and sometimes you will download Software from a third party, such as a game developer, but in either case, your use of the Software is subject to these Terms; and (d) any casino or other games that you may play on or through the Website (“Games”).

    1. The original version of the Terms is in the English language. If we provide these Terms translated in different languages, or any other Terms or policies, these will reflect the same principles as the English version.
    2. If there are any differences or ambiguities between the Terms offered in English and other languages, the version which is most beneficial to the player shall prevail.

    1. We reserve the right to update, modify or amend these Terms (and any additional rules or policies) at any time, and we will post a notice on the Website of any material changes. We will notify you in advance of these changes.
    2. Any material changes to the Terms will require your acceptance, after which they shall take immediate effect. You will not be allowed to play until you accept the updated Terms.
    3. If you reject the changes to the Terms, you will not be allowed to Bet, but you will be allowed to withdraw your available withdrawable balance.
    4. The User is responsible for reviewing these Terms on a regular basis.
    5. We also recommend the User to print out or otherwise save a copy of these Terms. The date first written above in ‘Last updated’ shall reflect the date upon which these Terms were last updated. A User may, upon request, be provided with earlier versions of these Terms.

    1. The Website provides Users with a wide range of casino gaming products to place Bets on (the “Services”).

    2. Access to the Website is permitted on a temporary basis, and we reserve the right to, with or without notice to you: (1) modify, suspend or terminate your access to the Website, Services and/or Software for any reason without liability; and (2) interrupt the operation of the Website, Services and/or Software as necessary to perform maintenance, error correction, or other work; and (3) if the need arises, we may suspend access to the Website, or close it indefinitely. We shall endeavour to provide you with prior notice in advance if it is reasonably practicable to do so. We will not be liable if for any reason the Website is unavailable at any time or for any period but this shall not, of itself, preclude us from returning to you any money that is properly due to you. We will not be liable for any loss whatsoever arising from the cancellation of any Service.

    3. We may refuse offers/Bets, terminate your Account, delete any Content and/or prohibit you from using or accessing the Website or Service (or any portion, aspect or feature of the Service) and return any money that is properly due to you at any time in our sole discretion and where reasonably practicable to do so, with notice if:

      • you are in breach of any of these Terms or we have a reasonable suspicion that a breach may occur, in which case, we may determine that your Winnings, if any, will be forfeited, removed or recouped by us;

      • you refuse or fail to comply with any reasonable request by us to provide further information in relation to you, including, but not limited to information regarding your identity or source of wealth;

      • we consider or reasonably suspect that you have used, or intend to use, the Website or Services in a fraudulent, unfair or bad faith manner or for illegal and/or unlawful or improper purposes;

      • we are required to do so in order to comply with our legal and/or regulatory obligations; or

      • we consider that the continued use of our Website or Services by you will, or is reasonably likely to, cause us and/or you material financial risk, harm or loss.

    4. You shall not reproduce, duplicate, copy, sell, trade or resell the Services for any purpose.

    5. We may choose to offer technical support for Software from time to time in our discretion. Such technical support may require that we remotely access your personal computer or device on which the Software is installed (“Device”). Also, if and when we update the Software or deploy patches, updates, and modifications to the Software, we may do so through remote access of your Device without your knowledge. You hereby consent to these activities. You acknowledge that if we cannot remotely access your Device, then the Software may no longer work, and this may prevent you from participating in and receiving our Services. Our access to your Device will be limited only for purposes of providing support or updating the Software, and is governed by the terms of our Privacy Policy.



    2. By accessing, registering or using our Website, registering and opening an Account with us and for participating in and using our Services and using our Software, you confirm, warrant and represent to us that you:

      • are a natural person;

      • are at least 18 years of age or the legal minimum age in your country of residence (whichever is higher) as is applicable under the relevant legislation in the jurisdiction from which you are accessing the Website and using our Services and our Software; and

      • have the legal capacity to take full responsibility for your own actions and can enter into a binding agreement with us; and

      • are personally assigned to the email address submitted during your Account registration; and

      • are registering personally, and not on behalf of anyone else. A User or group of Users working together in any fashion (also known as a “syndicate”) will not be accepted; and

      • will open only one Account and will not attempt to register multiple accounts on any individual brand in any circumstances.


    4. By accessing registering or using our Website or registering and opening an Account with us or participating in and using our Services or our Software, you confirm, warrant and represent to us that:

      • you will not use, access or register on our Website or register or open an Account with us or participate in or use our Services or our Software, at any time, if you are a citizen of a nation state that prohibits its citizens from participating in online gambling and/or online gaming (regardless of their location); and

      • you will not use, access or register on our Website or register or open an Account or participate in or use our Services or our Software whilst located in any jurisdiction which prohibits online gambling and/or online gaming and/or the use of, access or registering on our Website, the opening of an Account or the participation in or use of our Services or Software.

      • The Prohibited Jurisdictions include, but are not limited to: Afghanistan, Albania, Algeria, American Samoa, Argentina, Australia, Austria, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Bosnia and Herzegovina, British Indian Ocean Territory, Bulgaria, Burkina Faso, Cambodia, Cayman Islands, China, Croatia, Cuba, Cyprus, Czech Republic, Democratic Republic of the Congo, Denmark, Egypt, Eritrea, Estonia, Fiji, France, Georgia, Germany, Greece, Guadeloupe, Guam, Guinea-Bissau, Guyana, Haiti, Hong Kong, Hungary, India, Iran, Iraq, Ireland, Israel, Italy, Ivory Coast, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Liberia, Libya, Lithuania, Macau, Mali, Martinique, Morocco, Mozambique, Myanmar, Netherlands, Nigeria, North Korea, Northern Mariana Islands, Pakistan, Palestine, Panama, Papua New Guinea, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Rwanda, Réunion, Samoa, Saudi Arabia, Senegal, Singapore, Slovakia, Slovenia, Somalia, South Africa, South Korea, South Sudan, Spain, Sri Lanka, Sudan, Sweden, Switzerland, Syria, Tanzania, Turkey, U.S. Minor Outlying Islands, Uganda, Ukraine, United Kingdom, United States, United States Virgin Islands, US Minor Outlying Islands, Vanuatu, Vatican City, Venezuela, Vietnam, Yemen, Zimbabwe.

    5. If you are found that any of these requirements are not met at any time, we reserve the right to refuse your registration or close your Account.

    6. We have the right to refuse your registration or close your Account at our discretion, however in such cases we will honour any contractual obligations already made (subject to these Terms).


    1. You can register with us by clicking on ‘Join’. A registration form will appear. You will require to fill in all mandatory personal details, which you cannot skip:

      • full legal name;

      • date of birth;

      • current address;

      • a valid email address that you control;

      • a valid phone number that you own;

      • username; and

      • user password of your choice, which must have at least 8 alpha-numeric characters, including one special character. For your security, we recommend that you do not use personal words associated with you, such as your name, nickname, name of your pets or birthday.

    2. Once you provide all the mandatory details, you must validate your email/phone number by following the instructions we sent to your registered email/phone number. Once you’ve validated your Account, your registration is completed.

    3. To register and play on the Website, you must comply with the "Conditions for Account Registration" set out in section 7 above. Without limitation, Users must be at least eighteen years of age, or have reached the legal age required for gambling in your jurisdiction, whichever is greater, and have the capacity to enter into a binding agreement. Any winnings in an Account that is identified by us as having been improperly opened or used by someone under the age of 18, or otherwise illegally, shall be forfeited and the Account closed.

    4. You must maintain your Account details up to date. You must ensure all details provided by you are correct, complete and up to date, and must inform us immediately of any changes to your details. As a registered user, you can update your settings by logging into your Account and clicking “Personal Details”.

    5. You are responsible for the security of your username, password, Account information, registered email address and the security of any personal computer or Device on which you access your Account with us. You must keep this information secret and confidential by all means and at all times. We will never ask you to provide us with your password. You acknowledge that we are not responsible for any damage, loss, or injury resulting from hacking, tampering, or other unauthorized access or use of Services or your Account. If at any time you feel a third party may be aware of your Password you should change it immediately via the Website.

    6. If you forget either your password or username, you can visit the Website and use the ‘forgot password’ function, or email us for help.

    7. Any attempt to gain unauthorized access to our systems or any other user’s Account is subject to civil and/or criminal prosecution and will result in immediate termination of your Account and forfeiture of your Winnings.

    8. Users may open only one Account on the Website and only one Account is allowed per household and per IP address. Any duplicate and/or linked Accounts that are identified will be refused, suspended or closed. If the Operator identifies duplicate or linked Accounts that in the Operator's sole discretion have been created with the intention of gaining additional bonuses, circumventing any Account limits (including Bet, deposit and other wagering limits), or to gain any other unfair advantage, then the Operator reserves the right to void all Bets placed in all duplicate and/or linked Accounts (including a User’s primary Account). To the extent such voiding of Bets results in a negative balance in any Account, the Operator reserves the right to set-off such negative balance against any positive balance remaining in any duplicate and/or linked Account.

    9. You are responsible for all Bets placed through your Account and any other activities taking place on your Account. Any Bet will stand if your Username and Password have been entered correctly, subject to there being sufficient funds in your Account.

    10. You are not allowed to share your Account with another individual, to co-own an account or to allow someone else to use your Account to act on your behalf. You are responsible to ensure that no other person accesses your Account. You must immediately notify us of any unauthorized use of your Account or identification or payment methods.

    11. It is prohibited for a User to sell, transfer and/or acquire accounts to/from other Users.

    12. While using our Services you must conduct yourself in a lawful and respectful manner in accordance with our rules of conduct below. We may temporarily or permanently ban users who violate these rules, or who abuse email communications or support communications, at our sole discretion. We reserve the right to disable a player’s ability to upload profile photos or edit their username at any time.

      • Profanity, obscenities, or the use of asterisks or other “masking” characters to disguise such words, is not permitted.

      • You may not use or upload obscene, lewd, slanderous, pornographic, abusive, violent, insulting, indecent, threatening and harassing language of any kind, as determined by us in our sole discretion.

      • Service usernames will be displayed as ‘Your Name’; impersonating other players is not allowed.

      • You may not attempt to impersonate or deceive another user for the purposes of illicitly obtaining cards, passwords, Account information etc. (aka “scamming”).


    1. We reserve the right to cancel any games at our discretion and in such cases, we will refund to your Account the amount of any accepted Bets. We cannot be held responsible for any typing, human or palpable error which leads to any errors or omissions (including the announcing, publishing or marking of prices, paytables or results other than those intended), or Bets being accepted that contravene these Terms. We will make every reasonable effort to investigate and take action to rectify them promptly and fairly. In cases where a Bet has been accepted at an incorrect price, we reserve the right to void the Bet, even after the Bets have been settled.

    2. We cannot be held responsible for any typing, human, software or palpable error in relation to any product or information provided on the Website. We shall void any Bet where such Bet has been placed in circumstances where we consider, at our sole discretion, that such an error has occurred, even after the Bets have been settled.

    3. We are not responsible for the accuracy of odds, prices or other information displayed on third-party or affiliate websites and we accept no liability in the event of odds or other materials being displayed incorrectly or otherwise in error on such third party websites.

    4. Whilst we make every attempt to ensure that any Content used on the Website is accurate, such Content is subject to error and may not always be 100% accurate. Content on the Website may therefore vary significantly from content in relation to the same event on other media sources. In agreeing to these Terms, you expressly acknowledge and agree that Content may be inaccurate and subject to error, the Content is not intended to amount to advice or recommendations and is provided for information purposes only. Content should not be relied upon when placing Bets, which are made at your own risk and discretion. You further agree that under no circumstances will we be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or any losses or harm of any kind resulting from the use of any Content posted, emailed, transmitted or otherwise made available on the Website.

    5. We shall not be held responsible for losses from any technical errors where Bets were offered, placed or accepted which otherwise would not have been, including situations where Bets were placed on suspended, cancelled or closed markets. We will refund your Bet amount to restore your Account balance to the same state prior to the occurrence of the technical error.

    6. Should you become aware of an error, mistake or omission, you must notify us immediately. You are not allowed to exploit an error, bug, fault or loophole in your use of our Services either in your advantage or to our disadvantage and/or other players.

    7. You are prohibited from using software or devices that distort normal game play or allows you to play without human intervention (e.g. Bots), and/or make automated decisions. We are allowed to take measures to prevent this.

    8. In the interests of fair gaming, equal, zero or low margin Bets or hedge betting, through one or more Accounts, whether on this Website or any other of our Websites, shall all be considered irregular playing patterns for bonus play-through requirement purposes. Irregular play may also include, but is not limited to;

      • Placing larger Bets leading to a substantial gain followed by a drop in bet size equal to or greater than 60% of the previous average bet size in order to complete the wagering requirements for that bonus.

      • Placing larger Bets on high variance outcomes leading to a substantial gain, before switching to normal variance outcomes in order to complete the wagering requirements i.e. placing large bets on Roulette before switching to a high RTP slot game in order to clear wagering requirements.

      • Placing larger Bets on games with low % contributions to wagering requirements (i.e. 0 to 50%) leading to a substantial gain, before switching to games with high % contributions (i.e. 75 to 100%) in order to complete the wagering requirements. Players deemed, at our sole discretion, to be adopting a low risk betting strategy to clear wagering may have the bonus along with any winnings removed. This includes, but is not limited to, betting on red or black or betting on any bet spread combination in roulette games covering 25 or more of the 37 unique numbers on the table.

    9. If, in our reasonable discretion, we determine that a User has engaged in fraudulent, unlawful, dishonest or improper activity (including, without limitation, the provision of false or deliberately misleading information or bonus abuse), we reserve the right to immediately terminate or deny a User access to their Account. In such event, all Account balances (including both deposits and any winnings and bonuses) and any paid winnings shall be forfeited to us and we reserve the right to disclose information (including the identity of the User) to applicable parties including but not limited to; the Authority, banks, credit card companies and/or any person or entity that has the legal right to such information, and/or taking legal action against such User.

    10. We reserve the right to stop providing a game on our Website for any reason whatsoever without a warning or explanation.

    11. Any attempt to defraud through the use of credit cards or other methods of payment, regardless of the outcome, or any failure by you to honour legitimate charges or requests for payment, will result in immediate termination of your Account, forfeiture of Winnings, and pursuit of civil litigation and/or criminal prosecution. We are not liable for any loss caused by any unauthorized use of your payment card or other method of payment by a third party in connection with the Services. You must promptly notify us of any changes to your credit card account number, its expiration date and/or your billing address, or if your credit card expires or is cancelled for any reason.

    12. The Company reserves the right to terminate and/or change any games or events being offered on the Website, and to refuse and/or limit Bets. Please be advised that our products are consumed instantly when playing. Thus, we cannot provide returns of goods, refunds or cancellation of the Service when playing. If you play a game with real money, the money will be drawn from your Account instantly. In the event of a system malfunction, all Bets are void. In the event a game is started but miscarries because of a failure of the system, the Company shall refund the amount bet in the game to you by crediting it to the User’s Account.


    1. Communication errors do occasionally happen. Bets are confirmed only when received on our servers. Should there be a break in communication after a Bet has been placed and it has been received on our servers it will still be considered to be valid and your position will be restored in the game. You will be informed that it has been accepted once communication is re-established at which time the Bet may have been already utilised. You will receive information about the outcome of the Bet placed. If the Bet is not received on our servers then it will not stand, the Bet amount will not have been taken from your Account and your game session will be terminated.
    2. If a Game is started but fails or produces an inexact result due to a breakdown of the Game account management software and/or of the Game and/or of the random number generator, all Bets and winnings coming from that Game will be cancelled and the game account balance will be restored to its position prior to the start of the Game.
    3. If there is an interruption in your internet connection or a failure of your hardware while you are participating in Live Casino which cannot progress without your continued participation, the system will attempt to restore your session to the moment prior to the disconnection. Should you remain disconnected for longer than two (2) minutes, you will be removed from table and the outcome of your Bet will be determined based on your last accepted play before the disconnection.

    1. We are obliged to comply with applicable Anti-Money Laundering (“AML”) and Countering the Financing of Terrorism (“CFT”) legislation for the time being in force. The Operator reserves the right at any time to request satisfactory identification documents from the User for verification purposes. We reserve the right to use third party verification services, including credit reference agencies to authenticate your Account information and identity, and to conduct any necessary checks relating to potential fraud, responsible gaming and affordability or to ensure compliance with our anti-money laundering protocols and obligations, and you expressly acknowledge and agree that we may confirm the accuracy of any information you submit against government-issued ID. For more information you may refer to our Privacy Policy.
    2. We are obliged to conduct a Know-Your-Client process by requesting identification documents should your total cumulative deposits and/or withdrawals hit the €2000 threshold, whichever is the earliest (the value can be calculated either on a daily basis taking into account all deposits effected since the establishment of the business relationship or on the basis of a rolling period of 180 days).
    3. Acceptable forms of proof of age and identity can include a valid Government-issued photographic identity document such as a national identity card, passport, driver’s licence, etc.
    4. Valid proof of address for verification purposes constitutes a utility bill, any official government correspondence and/or a bank statement showing minimum 30 days transactions, and dated within 90 days of the document being delivered. Mobile phone statements are not accepted.
    5. If we are unable to verify your age, you shall be asked to supply satisfactory identification documents for verification purposes and your Account shall remain suspended until we are satisfied that you are over the age of 18 years old or the minimum legal age in your country of residence (if higher) . We reserve the right at any time and at our sole discretion to reject verification documents provided and/or request further verification documents be submitted in order to satisfy our verification obligations. Any winnings in an Account that is identified by us as having been improperly opened or used by someone under the age of 18 or the minimum legal age in your country of residence (if higher) shall be forfeited and the Account closed.

    1. You may not participate in any Service unless and until you have deposited sufficient funds into your Account. We do not allow Accounts to reach a negative balance and we do not provide credit services.
    2. You shall not treat us as a financial institution nor expect interest on your deposits.
    3. To deposit funds in your Account you must choose a method of payment provided on our Website and provide all of the information requested on screen. We do not accept deposits through any other means, such as cash or cheque. Your deposits can be limited to any deposit limits in effect and to the minimum amount as may be applicable per deposit method. The processing time for your deposits are dependent on the speed of the payment service provider. The deposit methods are described in the Payment section of the website. Company reserves the right to charge additional fees on your deposits.
    4. You are only permitted to deposit funds into your betting Account using a payment method that is held solely or jointly in your own name. In the event that you make a deposit from a payment method held jointly in your name, you hereby confirm, warrant and represent to us that you have sought the permission of the other named account holder(s) before making the deposit. If we detect or are made aware of any deposits made otherwise than in accordance with this clause, we reserve the right to withhold such funds and any winnings accrued therefrom until we have carried out such due diligence and verification checks as reasonably deemed necessary.
    5. Each deposit method requires a minimum deposit amount. You will not be able to deposit less than the minimum amount in your Account. Any charges related to the chosen deposit method are displayed on screen before you finalise a deposit. We currently do not charge any fees on deposits, but you may incur charges which are imposed by third parties, such as your bank, payment and financial institutions, and you are fully liable for these third party charges. The maximum amount of one deposit depends on the payment method. You can also review the deposit limits per payment method from Payments & Security tab..
    6. If any deposit is charged back or is otherwise uncollectible for any reason, any and all winnings generated from Bets conducted in such Account from the time of the applicable deposit until its reversal or the date when it is determined to be uncollectible shall be invalidated, forfeited and deducted from your Account balance. In addition, the amount of the initial failed deposit will be invalidated, forfeited and deducted from the Account balance. In the event that, following such deductions, your Account balance is in a negative balance, you expressly acknowledge and agree that such negative balance shall constitute an incontestable debt payable by you to us, due and payable immediately. You expressly acknowledge and agree that, in the event of non-payment of such debt, we may assign such debt to one or more collections agencies, who shall have the legal right to pursue such assigned debt using any or all available legal remedies. Note that following the assignment of such debt to a collections agency, the resolution of such debt and any legal processes associated therewith are not within our control and must be negotiated or resolved directly with such collections agency.
    7. Whenever bonus funds are issued as part of any promotion or otherwise, they are credited to a User’s bonus funds Account wallet. This is a separate wallet from a User’s real money Account balance and does not constitute withdrawable funds. A User’s real money Account balance will always be used first when placing Bets before any bonus funds can be used. Any additional real money deposits made whilst a customer has an active bonus will be subject to the same bonus terms as the original deposit through which the active bonus was earned. Refer to our Bonus Terms for further information on bonuses.
    8. Any deposits made will be credited directly to your Account. We do not allow deposits or transfer of funds between User Accounts.
    9. We monitor transactions to prevent money laundering. Any suspicious transactions will be reported to the relevant Authorities.
    10. It is unlawful to deposit money from ill-gotten means and any deposit discovered to be from ill-gotten means shall be handled based on the applicable law. We also reserve the right to temporarily suspend or close your Account should we have reasonable suspicion of fraud, theft or money laundering in relation to your deposits.
    11. All payments are required to be made in either Euro (EUR), Pound Sterling (GBP), Norwegian Krone (NOK), United States Dollar (USD), Canadian Dollar (CAD) or Japanese Yen (JPY).
    12. During special promotions there may be a requirement for minimum numbers of bets or wagers to be placed and these will be set out in the appropriate Bonus Terms and Conditions
    13. Funds in a User's Account are meant to be used only for gaming purposes. Intentional usage of the Account for currency speculation is strictly prohibited. In the event that the Company suspects speculation, it reserves the right to refund all your initial deposit to the account from where it came.

    1. To withdraw real money funds from your Account you will need to request a withdrawal from the ‘Cashier’ page of your Account. You may request a withdrawal of any amount up to the full balance of your real money Account wallet, subject to:

      • a minimum amount on a single withdrawal request as set out in the table below.

      • a maximum payout amount on your winnings which is equal to €20,000 accumulated over a 24 hour period.

      • there is currently no ongoing, or (where applicable) completed, investigation where we have reasonable grounds to believe, or suspect that you may have engaged in an Illegal Activity (as defined in section 21.1 below), and You acknowledge and understand, that we reserve the right to void any affected transactions, withhold relevant winnings, and (in the case of Illegal Activities) suspend and ultimately close your account with us.

      • a processing period of up to five (5) working days, although we will endeavour to process your withdrawal requests within 24 hours. Delays may occur for reasons outside of our control and we shall not be liable for any such delays.

    2. If your Account balance is under the minimum amount for your requested payment method, please contact our customer service team who will be able to process a withdrawal for you manually.

    3. Charges related to withdrawals of funds from your Account may apply in our sole discretion to reflect the cost incurred by us as a result of processing excessive transactions. Please note that if Users are required to pay additional charges for withdrawals, we will notify you in advance before applying them.

    4. If we are satisfied that you have complied with the Terms, all AML and fraud-screening requirements, and all rules relating to the Services and any related bonuses, the payout shall be made to you.

    5. You are hereby informed that you are only allowed to make use of payment instruments issued in your own name, not in the name of other third parties, including relatives and friends. We will only return funds in your Account to payment instruments issued in your name with the preference always being given to return funds to the payment method from where such available funds have originated from. Withdrawals will be remitted only to the account from where the funds paid into your User Account originated, where possible. We will only allow you to withdraw to an alternative method in special circumstances. New withdrawal methods may be subjected to deposit and wagering conditions.

    6. We reserve the right to impose restrictions on the withdrawal of funds which have not been used for wagering, including a wagering requirement equivalent to one time your initial deposit, should we have reasonable suspicion of your intent. Bonuses given to you do not constitute withdrawable funds (see our Bonus Terms) and are subjected to wagering requirements before they constitute withdrawable funds.

    7. Communication errors do occasionally happen between your banking provider and our payment processor which may result in delays in your withdrawal being processed or your withdrawal being cancelled altogether. We cannot be held responsible for any such communication delays or errors and we would advise you in the first instance to contact your card issuer for further information. In the event that any processed withdrawal is returned to your Account balance as a result of such an error, it is your responsibility to re-request a withdrawal and we cannot be held liable for any losses from bets subsequently placed on your Account using the returned funds.

    8. To comply with applicable Anti-Money Laundering (“AML”) and Countering the Financing of Terrorism (“CFT”) legislation for the time being in force, the Operator reserves the right at any time to refuse any withdrawal request at our sole discretion before any prior deposit made has been turned over at least once in a regular manner (i.e. in a manner not deemed by us to be irregular in accordance with Section 9).

    9. If you are eligible to receive winnings, we may require that you provide us with proof that you are, or were at the time of your participation in the game, eligible to participate in accordance with these Terms and that your participation was in accordance with these Terms. If you do not provide us with such proof to our reasonable satisfaction, then you will not receive the relevant winnings. If you receive a payment in error, we may reverse or require return of the payment. You agree to cooperate with us in our efforts to do this. We may also reduce payment to you without notice to adjust for any previous overpayment.


    1. The Website and the Services are intended solely for recreational and entertainment purposes. We are committed to ensuring that Users have the ability to manage or limit their play on the Website.

    2. You may limit your deposits and/or Bets on a daily, weekly or monthly basis from your Account. Note that the deposit limit will apply as an aggregate limit for all deposits, implemented at the time of the request. Note further that if you self-impose a limit and later wish to increase the amount or remove such limit, this will take place only after at least 24 hours from your request. Any decrease in the amount of your limit will take place immediately.

    3. You have the option of self-excluding and/or deactivating your Account if you believe you have a gambling problem. The Responsible Gaming page provides you with an option to exclude yourself from being able to play on the Website, as well as providing information on how to contact customer services should you wish to discuss this in person. We offer various exclusion periods as follows:

      • 24-hour cooling off periods as well as 7 day, one month, or such other period as you may request in writing up to a maximum of 6 weeks. You will not be able to play on the Website during this period. Once you request a cooling off period, you will not be able to deposit into your Account. Your Account is automatically reinstated after the cooling off period has expired; and

      • 6 months up to 5 years self-exclusions. This is identical to the other exclusion periods above, except that you will be required to withdraw any real money funds from your Account at the time of making the request. Your self-exclusion will apply from the moment you request it.

      • for an indefinite time, until you request this exclusion to be lifted which will be in effect after a period of seven (7) days from your request. You may request for an indefinite exclusion to be lifted by contacting our customer support.

    4. Whilst we will use our reasonable endeavours to enforce our Responsible Gaming Policies, we do not accept any responsibility or liability if a User nevertheless continues gambling and/or seeks to use this Website with the intention of deliberately avoiding our Responsible Gaming measures in place and/or we are unable to enforce our Responsible Gaming measures for reasons outside of our reasonable control.

    5. For more detailed information, please visit our dedicated Responsible Gaming Section of our Website at the botton of the page.


    1. The Company may give Users the possibility to make use of a chat room where they are able to communicate with other users registered and making use of the Website. We set the chat room policy and reserve the right to change these policies at any time with or without notice. By using this chat room you are binding yourself to comply with these terms and conditions. Furthermore, by accepting these terms you are assigning all intellectual property rights arising out of your use of the chat rooms to the Company.
    2. The chat room is intended for legitimate comments and constructive discussion. We reserve the right to restrict the rights of Users to post comments in any chat room set up by us. Any liability arising out of the use of such chat rooms are borne solely by the User.
    3. You undertake and warrant that you will not post any comment which is: a) Defamatory in nature or any other information that the user has no legal right to disclose, or is otherwise illegal; b) (Or contains anything which is) racist, vulgar, hateful, obscene, profane, threatening, insulting or offensive; c) Intend to impersonate another person or entity; d) Posted for the purpose of advertising; e) Or contains a link to any, virus, corrupted files, key loggers or any other malicious code or material that could cause harm to the computer, data or financial security of any party; f) A comment intended to take advantage or collude with or against other players using our site or amount to activities of a suspicious or criminal nature g) A link to any intentionally false or misleading statements or any statement seeking to unfairly manipulate a market; h) An attempt to collect or store data about other users; i) A misuse of chatroom functionality j) Information protected by any form of intellectual property whether registered or unregistered or any contractual, statutory and equitable obligations of confidence k) in a language other than the native language of that particular forum.
    4. All conversations are logged or recorded. We reserve the right (but do not have an obligation) to refuse to post any comment/s and investigate and take provisions, which may include but are not limited to the closure of any account against any user who is in breach of these terms and conditions. We also reserve the right (but do not have an obligation) to close or remove any chat rooms without prior warning and also to report any suspicious chats or comments to the relevant authorities. You acknowledge that comments are posted by users of the Website and we do not act as publishers. In any event, to the maximum extent permitted by law, the Company disclaims any liability for any contributions made or any consequences arising from any action it make take, whether positive or negative, in regard to any User contributions to chatrooms.

    1. If you would like to close your Account, you may do so at any time by sending an email request to our customer support. We will respond to your request, confirm closure of your Account and the date on which such closure will be effective, within a reasonable time, provided that you continue to assume responsibility for all activity on your Account until such closure has been carried out by us.
    2. If you close your Account, we will return any available withdrawable funds in your Account subject to compliance with these Terms. If we unilaterally close or terminate your Account for cause as allowed in these Terms, funds in your Account may be forfeited and not returned to you.
    3. If you have not placed a Bet for twelve (12) consecutive months or longer, your Account will be deemed inactive. We reserve the right to charge you a monthly administration fee of €5 for maintenance of the Account. We offset such charges against the balance remaining in the Account. Any applicable charges shall be notified to you in writing to your registered email address thirty (30) days before taking effect.
    4. If the Account remains inactive for at least eighteen (18) months or reaches €0 balance, whichever is the earliest, we reserve the right to temporarily suspend your Account. We shall notify you in writing through your email address thirty (30) days before any Account suspension takes effect and we will attempt to return any remaining funds to your last withdrawal method. In the event of failure to transfer the funds to your last withdrawal method due to reasons beyond our control, for example, but not limited to, a failed verification process, we reserve the right to confiscate any remaining funds and permanently close the Account.

    1. We shall endeavour to make your experience with us an enjoyable one. However, there may be occasions where you may feel dissatisfied with the quality of our product/s or of our customer service. You may raise a complaint by addressing an email to our Customer Service, who will be available 7 days a week via live chat, or offline through our customer support as applicable.

    2. Your complaint will be escalated to management and we endeavour to handle it within 48 hours of receipt. The Operator aims to communicate the resolution to you within 10 working days since when the complaint has been logged, however in special circumstances, for which you will be informed about, the complaint might have to be escalated and analysed at a more complex level, case in which the 10 working days standard time of response might be extended by no more than other 10 working days for the response to be communicated to you.

    3. We encourage players to first exhaust our complaint procedure. However, if any complaint is not resolved to the satisfaction of the User, you have the right to either:

      • refer such complaint free of charge to an alternative dispute resolution (‘ADR’) entity, specifically EADR Ltd at:

      • online via, or

      • by post at 189/1, The Strand, Gzira GZR 1024, Malta.

      • Users based in the EU, Norway, Iceland and Liechtenstein may also access the Online Dispute Resolution Platform at or contact them via email at [email protected] in you’re based in Malta.

      • to the Malta Gaming Authority (on the e-mail address [email protected]).

    4. We reserve the right to maintain a record of all complaints that are not resolved at the first stage of the complaint’s procedure.

    5. Regardless whether you lodged a complaint to either the ADR entity or the Malta Gaming Authority, this does not affect your right to bring proceedings against us in any court of competent jurisdiction.

    6. We have the duty of informing the Malta Gaming Authority of the decisions of the ADR entity to which the dispute has been referred, and for this reason we will be required to disclose data specific to your complaint.

    7. If a complaint is submitted to and resolved by ADR, the conclusions of the ADR entity shall be binding on both the User and the Operator.


    1. These Terms apply to you and to us from the date that you accept them as provided above, until termination of your Account (whether by deactivation, cancellation, closure, expiration or termination by you or us). You may terminate these Terms at any time and for any reason by going to your Account webpage and following the account closure process. Upon termination of your Account, you must immediately discontinue use of the Services, the Software and your Account. Your obligation to pay accrued fees will survive any termination of these Terms. Any and all terms and conditions within these Terms which should, by their nature, survive termination of these Terms, will survive such termination
    2. If the User breaches any of their obligations under these Terms, the Operator reserves the right to immediately suspend or terminate the User’s Account, void any Bets or winnings or withhold or delay withdrawal of funds from a User’s Account while an investigation is carried out.
    3. Where we close your Account as a result of a breach of our Terms, all open Bets and bonuses shall be voided and any real money balance of your Account will be non-refundable and deemed to be forfeited by you to the extent of any claim that we may have against you as at the date of such closure.
    4. If, as a result of any action taken in accordance with these Terms, your Account balance becomes negative, you expressly acknowledge and agree that such negative balance shall constitute an incontestable debt payable by you to us, due and payable immediately. The Operator reserves the right to offset any positive Account balance held by you with any other of our other websites in settlement of such debt. You expressly acknowledge and agree that, in the event of non-payment of such debt, we may assign such debt to one or more collections agencies, who shall have the legal right to pursue such assigned debt using any or all available legal remedies. Note that following the assignment of such debt to a collections agency, the resolution of such debt and any legal processes associated therewith are not within our control and must be negotiated or resolved directly with such collections agency.
    5. We reserve the right to disclose or report any money laundering similar illegal activity to law enforcement and regulatory authorities. Without limiting our other available remedies, we may institute or seek any injunctive relief, civil and/or criminal proceedings against you and/or any of your co-conspirators arising out of or related to your commission of Abuse, including without limitation recovering all of our fees and expenses (including reasonable attorneys’ fees) in connection with such efforts.



    Certain jurisdictions do not allow limitations of liability for incidental, consequential or certain other types of damages; as such, the limitations and exclusions set forth in this Section may not apply to you.


    1. It shall not be deemed a breach of our obligations to you if a failure or delay in the Service is caused by elements of nature, acts of God, interruptions of the telecommunications system, third party non-performance or any other external events which are out of our control. We are not liable for any consequences arising out of force majeure events.

    1. The Operator provides you with a limited, revocable, and non-exclusive license to access and use the contents and the services on the Website. By using the Website you are hereby acknowledging all rights, titles and interests in and to the Website belonging to the Operator, and that you will not acquire any right, title or interests in or to the Website except as expressly set forth in these Terms.
    2. All content of the Website, the Software, Services, and all products and services, and all logos, symbols, expansion names and symbols, play level symbols, trade dress or “look and feel”, and all Digital Assets, and all derivative works or modifications of any of the foregoing, and all related and underlying intellectual property (including without limitation patents, trademarks, trade secrets and copyrights), are our sole and exclusive property. We reserve all rights not expressly granted herein. Except as expressly set forth herein: no right or license is granted hereunder, express or implied or by way of estoppel, to any intellectual property rights and your use of Services and/or Software does not convey or imply the right to use the Services or Software in combination with any other information or products.
    3. Subject to these Terms, we grant to you a personal, nonexclusive, limited, non-transferable, non-assignable, non-sublicensable, limited license to install and run the Software, in object code format only, on a Device owned or controlled by you, solely for the purpose of accessing and using the Services in accordance with these Terms, and solely for so long as your Account is open. You acknowledge that you are receiving licensed rights only. You may not network the Software among devices. You may not directly or indirectly, or authorize any person or entity to: (i) reverse engineer, decompile, disassemble, re-engineer or otherwise create or attempt to create or permit, allow, or assist others to create the source code of the Software, or its structural framework; (ii) create derivative works of the Software; (iii) use the Software in whole or in part for any purpose except as expressly provided herein; or (iv) disable or circumvent any access control or related device, process or procedure established with respect to the Software. You acknowledge that you have access to sufficient information such that you do not need to reverse engineer the Software in any way to permit other products or information to interoperate with the Software. You are responsible for all use of the Software that is under your possession or control.
    4. Subject to these Terms, you grant to us a worldwide, perpetual, unrestricted, royalty-free license to use, copy, modify, distribute, publish, perform, transmit, and display any and all communications, materials, content and information that you submit to us, whether directly or through the Website, Services or Software (“Content”), and waive any moral rights you may have in Content. Subject to these Terms, any communication or material you transmit to us, including any data, questions, comments, suggestions, or the like, will be treated by us as non-confidential and non-proprietary. Subject to these Terms, we may use Content for any purpose, without any compensation, accounting or other liability or obligation to you. If you use or share Content in a way that infringes others’ copyrights, trademarks, other intellectual property rights, or privacy rights, you are breaching these Terms. You represent and warrant to us that for the duration of these Terms you have (and will have) all the rights necessary for the Content you upload or share on the services and that the use of the Content, as contemplated in this Section will not violate any Applicable Laws.
    5. You may not engage in, or assist others to engage in, conduct that would damage or impair our property including, without limitation: taking actions that impose an unreasonable or disproportionately large load on our or our suppliers’ network infrastructure, or that could damage, disable, overburden, or impair our Websites or Services; (d) interfering with any other party’s use and enjoyment of Services and/or Software (including cheating) or the Website; and/or (e) attempting to gain unauthorized access to third party accounts, the Service, or Software.

    1. The following activities are considered unlawful or wrongful and will be deemed as breach of the Terms:

      • General cheating such as exploitation of technical or human errors, usage of automated players (bots) and exploiting a software loophole.

      • Fraudulent financial activities such as use of stolen or unauthorised credit card(s) or other means of payments.

      • Criminal activities such as money laundering.

      • Colluding with third parties and other syndicate behaviour.

      • Intentionally decreasing bet level or lines in order to achieve an advantage on bonuses.

      • The delay of winnings by hiding of free spins or bonus features or real money. Achieving game features while wagering bonus money and clearing these features after bonus money has been cleared or voided.

      • Any wagers that make use of bonus money purely to progress through the bonus stages/memory features (i.e. collecting 14 out of 15 symbols to reach the bonus feature), and then return to complete the final stages of the memory feature while wagering only real money bets, with the intention of returning the associated winnings in real money only once the bonus money has been lost, forfeited or wagering requirements have been met will be deemed irregular play. This includes but is not limited to the games mentioned in each individual casino promotion page terms and conditions.

      • Any corruptions of the Website such as viruses or worms, flooding the Website with data such as spam, or using other means to cause the Website from not functioning are prohibited.

      • Any server attacks on which the Website is located are prohibited, any such breach will be reported to relevant authorities. The Company is not liable for any damage or loss of data on a User's computer caused by denial of service attacks, viruses or other material that a User used on the Website or downloaded from.

      • Selling, transferring/acquiring accounts to/from other users is prohibited. Any costs, claims, expenses or other charges resulting from the breach of the Terms shall be compensated by the User.

    In order to prevent such actions the Company will take necessary precautions and take reasonable steps to detect them and deal appropriately with them. The Company is not responsible for any damage or loss of funds as a result of collusive, fraudulent or any other illegal behaviour of the User. Any actions taken by the Company to prevent such behaviour will be conducted at our sole discretion. We reserve the right to inform relevant authorities, other gambling operators or payment providers of any unlawful behaviour of the User.

    The Company will provide the User with a notice of the User's Account termination or suspension in case the Terms have been breached.

    If We have reasonable grounds to believe that you have participated in any illegal activity, we will suspend your account without informing you, and it will remain suspended until a thorough investigation has been conducted. You consent to fully cooperate with any inquiry concerning such activities. Your funds will be inaccessible and unavailable for withdrawal during the suspension period, and any remaining balance will remain in your account.


    1. Your use of this Website is at your sole risk. The Website is provided on an “as is” and “as available” basis. We reserve the right to restrict or terminate your access to the Website, the Service or any feature or part thereof at any time. The Company expressly disclaims all warranties of any kind, whether express or implied, including but not limited to: the implied warranties of merchantability and fitness for a particular purpose and any warranties that materials on the Website are non-infringing, as well as warranties implied from a course of performance or course of dealing; that access to the Website will be uninterrupted or error-free; that the Website will be secure; that the Website or the server that makes the website available will be virus-free; or that information on the Website will be complete, accurate or timely. If you download any materials from this Website, you do so at your own discretion and risk. You will be solely responsible for any damage to your computer system or loss of data that results from the download of any such materials. No advice or information, whether oral or written, obtained by you from the operator or through or from the Website shall create any warranty of any kind. The Company does not make any warranties or representations regarding the use of the materials on this Website in terms of their completeness, correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.
    2. You understand and agree that the Company and its parents, affiliates, subsidiaries, officers, directors, employees, agents, contractors, partners and advertisers shall not be liable for any punitive, compensatory, incidental or consequential damages that result from (a) the use or inability to use the materials in this website; (b) unauthorised and or illegal access to data; and (c) illegal reproduction of copyrighted materials.

    1. These Terms are governed by the laws of Malta and subject to the exclusive jurisdiction of the courts of Malta. Any dispute arising out of or relating to these Terms, the Website, the Services, the Software, any Bets or the Operator will be governed by the laws and the courts of Malta.
    2. In addition to Gaming Laws, you are also subject to all municipal, state and federal laws, rules and regulations of the city, state and country in which you reside and from which you access and use Services, (together with Gaming Laws, the “Applicable Laws”). You are solely responsible for your compliance with all Applicable Laws. Access to Competitions or use of the certain games may not be legal for some or all residents of, or persons present in, certain jurisdictions.

    1. These Terms constitute the entire agreement between you and us pertaining to the subject matter hereof and supersede all prior or other arrangements, understandings, negotiations and discussions, whether oral or written. These Terms cannot be modified by you, and may only be modified by us as provided above. Our failure to require or enforce strict performance by you of any provision of these Terms or to exercise any right under them shall not be construed as a waiver or relinquishment of our right to assert or rely upon any such provision or right in that or any other instance. The provisions of these Terms are intended to be severable. If for any reason any provision of these Terms shall be held invalid or unenforceable in whole or in part by any court of competent jurisdiction, such provision shall, as to such jurisdiction, be ineffective to the extent of such determination of invalidity or unenforceability without affecting the validity or enforceability thereof in any other manner or jurisdiction and without affecting the remaining provisions of the Terms, which shall continue to be in full force and effect. Section titles in these Terms are for reference only and have no legal effect. No right or remedy of ours shall be exclusive of any other, whether at law or in equity, including without limitation damages injunctive relief, attorneys’ fees and expenses. We may assign these Terms, in whole or in part, at any time without notice to you. You may not assign these Terms or transfer any rights to use the Services or Software. You consent to our providing you notifications about the Services or information the law requires us to provide via email to the address that you specified when you created your Account. Notices emailed to you will be deemed given and received when the email is sent. If you do not consent to receive notices electronically, you must close your Account. These Terms are solely for your and our benefit, and not for the benefit of any other person, except for our successors and assigns.
    2. A printed version of these Terms and of any notice given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to these Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
    3. Please also read our Privacy Policy which is incorporated by reference into these Terms. If there is any inconsistency between these Terms and any of the documents listed above, the Privacy Policy prevails. Please send any questions or comments (including all inquiries unrelated to copyright infringement) to: [email protected]


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